Returns & Exchanges Policy

We have a 15-day exchange policy, which means you have 15 days after receiving your order to request an exchange.

Exchanges

To be eligible for an exchange, your item must be in the same condition that you received it—unworn, unused, with tags attached, and in its original packaging. You must also provide your receipt or proof of purchase.

Please ensure you select the correct size before placing your order. We provide sizing information to help you choose the best fit. Exchanges or returns due to incorrect sizing may not be accepted at our discretion.

To request an exchange, please contact us at sales@javahir.ca with the subject line "EXCHANGE."

If your exchange request is approved, we will provide instructions on how and where to send your package. Customers are responsible for all return shipping costs for approved exchanges. Items sent back without first contacting us and receiving approval will not be accepted.

Returns

We do not offer returns or refunds for change of mind, incorrect sizing, or other non-defective items.

Returns will only be considered if:

- The item arrives damaged, defective, or broken.

- You receive the wrong item.

If a return is approved under these circumstances, we will provide instructions for returning the item. Any unauthorized returns will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, broken, or if you received the wrong product. We will evaluate the issue and work with you to resolve it as quickly as possible.

Contact Us

If you have any questions regarding our Returns & Exchanges Policy, please contact us at sales@javahir.ca.